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What Are It Managed Services and How Could They Benefit Your Business?

Brandon Greene
Posted by Brandon Greene on Nov 11, 2019 9:42:15 AM

Managed ServicesEvery week, there are 140,000 hard drive crashes in the United States. Seeing as businesses deal largely in the digital world, this can be quite devastating should it happen to yours.

While you can take the proper precautions to mitigate your losses, this takes a lot of time and effort on your part. Instead, you should leave it to professionals in the IT managed services world. In this article, we'll tell you what IT managed services are and how your business can benefit from them.

What Are IT Managed Services?

IT managed services are where you rely on a third party to perform information technology (IT) tasks for you. These tasks can include monitoring and managing your servers, troubleshooting problems with devices, and helping customers with their technological problems.

You may already have a dedicated IT support team in your office, but there are some key differences when it comes to an in-house team and an outsourced one.

Benefits of IT Managed Services

Now that you know what IT managed services are, let's move on to the benefits of employing such services.

Get 24-Hour Support

With an in-house team, they most likely work 9 to 5, with maybe some on-call hours during the weekend. But no matter how much they work, they're bound to have hours and days off. Unfortunately, tech problems don't wait until you're awake to happen. Issues can occur at any time of the day, and when they do, you don't want to keep your customers waiting. When you outsource your IT services, you can get teams that work around the clock. This is especially true if the companies are located halfway across the globe. Even managed IT services within the country can serve you 24/7 by scheduling both day and night shifts. So not only will your employees get IT help whenever they need it, but your customers will too. This will ensure your business runs smoothly and you keep your customers happy.

Get Specialized Help

Commonly, in small businesses, you may enlist a few employees to be the dedicated IT support team since they have some technical knowledge. While this may suffice for lesser issues, it just won't do for things like server management.

When you get IT managed services, you're getting highly trained and experienced individuals for assistance in every technological niche. The benefits of this are twofold.

First of all, you've probably hired your employees based on the specific talents they have. When they take on the additional role of IT support, this detracts from the time they could spend using their talents. With managed IT services, your employees can truly focus on their main tasks, which is better for time management.

Also, trained IT specialists will definitely have more knowledge than your employees. This cuts down on time spent tracking down the root of your issues and fixing them. So again, this can help immensely with time management.

Accommodate Growing Pains

In the beginning, an IT team of one or two people will be enough for a small business. But as the company grows, this minuscule team may soon be overwhelmed. You may need to hire additional people to accommodate these growing pains. But this takes more money out of your budget, plus you have to spend time on onboarding. With managed IT services, they'll never be overwhelmed, no matter how big your company gets. It's up to the third party to give you additional resources, and when they do, they're already all trained and ready to go.

Save on Costs

Like we said above: if your IT needs to grow, then your IT team will have to expand as well. This may result in additional costs you didn't expect to pay.
Managed IT services have specific packages, so you know what you're paying for. If you ever feel like you need to switch, it's easy to do so for the next billing period. You'll also know beforehand how much the switch will be and can plan accordingly. Plus, you won't have to constantly purchase new technology. With an in-house IT team, this is your responsibility. But with managed IT services, you won't have to worry about this cost anymore.

Save on Room

Usually, you'll need a dedicated room for your IT team. Along with this comes tables, chairs, and other furnishings that may take up precious space.
By going with managed IT services, you won't have to allocate any room in the office for them. You'll be able to fully utilize all the space you have.

Don't Worry About Data Compliance or Security

Data laws are constantly changing, and it can be hard to keep up with. You may have to dedicate a significant amount of time to this area, and you still may not understand compliance and security fully.

Outsourced IT services take this responsibility off of you. The company's workers will have industry knowledge that'll prove invaluable.

Reach Your Full Potential

Managed Network Services from a company like AOP will empower your business to do more than normal. When you have a team to bounce ideas off of, it allows your business to accelerate much quicker. This is especially true when you're working with specialists who know the industry inside and out.

Try Managed IT Services for Your Company

With so many benefits, IT managed services are great for any company. Not only will it help you save time and money, but it'll also assist you in keeping your customers happy. Considering IT managed services means having an expert team at your disposal, you'll definitely get a leg up on your competition.

If you'd like to get managed network services for your business, please get in touch with us today. We'll be more than happy to help you.

Topics: IT Services, Managed Information Technology

Brandon Greene

Brandon Greene


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